Cobranet Restricted Present Employment Alternative

Cobranet Restricted is a number one Web Service and knowledge supplier. Since its launch in 2003, Cobranet is proud to offer each phase of the Nigerian society with a dependable and safe Web Service and Knowledge administration resolution to the digital universe. We recruiting to fill the vacant place beneath:

Job Title: Help Engineer
Location:
 Lagos

Job Description

  • Present technical assist service through telephone, e-mail, and different channels as required to purchasers.
  • Comply with customary procedures for correct escalation of unresolved points to the suitable inner groups.
  • Present immediate and correct suggestions to prospects.Guarantee correct observe up and closure of all pending tickets.
  • Work together with prospects to offer and course of data in response to complaints and inquiries.
  • Escalate instances to a different unit and observe up on the case.Making certain incidents are documented in knowledgeable method utilizing the accessible Buyer Relationship Administration (CRM)

Private Tasks

  • Abide and apply the foundations and rules of the division and the corporate as a complete.
  • Liable for attaining any project given by the Supervisor.
  • Maintaining updated with departmental and firm notification through Emails, discover board and different mediums
  • Report back to the Head of Division.
  • Reply to shopper complains in a correct {and professional} method.
  • Ought to keep a excessive stage of non-public duty.

Educational / Schooling {Qualifications}

  • Most popular: A B.Sc (or equal) in Pc Science.

Certifications:

  • CCNA is most well-liked.
  • MCP is most well-liked.

Expertise:

  • A earlier expertise in assist or IT division.

Technical Abilities:

  • Examine and troubleshoot buyer issues by analyzing bandwidth graphs, packet loss.
  • Fundamental routing & switching data.
  • Fundamental RF data.
  • Capacity to resolve issues remotely.

Basic Abilities:

  • Interpersonal relationship.
  • Keep an excellent communication and interplay with prospects and colleagues.
  • Self-learner.
  • Communications abilities, each verbal and written.

Language {Qualifications}:

  • Good verbal and writing abilities in English are necessary.

Learn how to Apply
and certified candidates ought to ship their Functions and CV to: [email protected] Utilizing the “Job Title” as the topic of the mail.

Utility Deadline: 30th June, 2018.

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