MainOne Recent Available Employment Opportunity

MainOne’s success is built on having talented and highly proficient people within their respective fields as the driving force behind our business. A job in MainOne is different from any other you have had.

With joining MainOne you’ll be challenged, inspired and proud as you become a part of something big. We are recruiting to fill the position below:

Job Title: IT Service Desk Officer
Location: Lagos
Job Type: Permanent
Department: Corporate Services & Development
Number to Hire: 2
Responsibilities

  • The IT Service Desk Officer will provide high quality systems support for the various departments in MainOne and will be responsible for managing and resolving all IT related issues/queries and will also play an active role in IT implementation activities.

Other responsibilities shall include but not limited to the following:

  • Set-up and install computer hardware and software including disk, tape, printers, modems, and related peripherals.
  • Perform maintenance and repairs on computer hardware including backup, recovery and equipment cleaning.
  • Train users on computer hardware/software and other electronic office equipment.
  • First level selection and design of the hardware and, network and software necessary to operate and improve Main One’s information management system.
  • Manage the company’s administrative network i.e. network accounts, email accounts website access account, remote access account.
  • Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of information systems; research products and enhancements and their applicability to Main One’s needs.
  • Inducting new employees on IT system
  • Aside the primary helpdesk functions, you will interface with the Technical and Application units regarding testing and understanding of new applications before deployment to users
  • Monitor and ensure client systems are updated with current Anti-Virus definition while also following up with systems without current definition. Weekly and monthly report will be generated.
  • Monitor operational performance and troubleshoot system problems. Isolate the cause of system failures.
  • Research, evaluate and purchase new hardware and software to meet the company’s requirements computers, and other electronic office equipment.
  • Design, install, support and integrate centralized and distributed network hardware, operating systems and applications.
  • Responsible for maintaining an inventory of internal licenses, overseeing updates and tracking compliance.
  • Responsible for logging all IT problems and resolutions, and liaising with the external support company.
  • Providing input into the IT strategy and annual IT budget.
  • Monitor server event before they become incidents. Monitor unauthorized/unlicensed installation of application using spiceworks. Weekly and monthly report will be generated.

Demands of the Job:

  • Ability to multi-task efficiently without compromising on quality
  • Ability and willingness to work round the clock when required and meet tight deadlines.

Qualifications, Skills & Competencies
Qualifications:

  • ITIL qualification is an added advantage.
  • At least 3 – 5yrs work experience in related field
  • B.Sc/HND in IT / Computer Engineering / Computer Science

Skills & Competencies:

  • Team work
  • Customer Service
  • Professional and Good Work Ethics
  • Proficiency in MS Office & Products
  • Ability to communicate in French will be an added advantage (Both written and oral communication in French)
  • Analytical Thinking
  • Self management skills
  • Technical Support Proficiency

To Apply

Interested and qualified candidates should:
Click here to apply

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